X Products manufactures and develops products that are built to withstand a lifetime of abuse, and many of our products are therefore given a limited lifetime warranty. The X Products warranty covers all products produced by X Products unless otherwise specified in the item description. Such items not included in the warranty are projectile devices such as balls, spears, cups and grappling hooks.
Literally we will back our products until the end of time, however there are some things our warranty will not cover: mishandling, poor maintenance, cracked parts from dropping, scratches, casting flash (it is cosmetic and does not affect function), and modifications that are beyond the factory’s recommendations, as well as improper loading and incorrect ammunition use. The bottom line is “READ THE MANUAL.”
The major item covered in the lifetime warranty, FUNCTION. The product is intended to function in almost any circumstance and is designed so you can depend your life on it. However, you as a purchaser need to read the manual and learn how to correctly operate the device. If you have issues with a product, please contact us to discuss your concerns prior to attempting any repairs yourself or you will VOID OUR WARRANTY.
Items not manufactured by X Products and sold through us will be covered by that manufacturer's listed guarantee.
You may also contact the Warranty Department by filling out the Warranty Form below.
Note on customer satisfaction, we would like all customers to be 100% satisfied with our products. However, fit may be an issue:
Every magazine should fit their respective rifle unless otherwise specified in the product description.
Some rifle manufacturers have fluctuating tolerances that we cannot account therefor and those manufacturers are noted.
If there is a fit issue that cannot be rectified by the video tutorial or factory representative then the purchaser may get a refund or store credit, this must be done within 30 days of the initial purchase date.