X Products Warranty
X Products manufactures and develops products built to withstand a lifetime of abuse.
The X Products warranty covers all products produced by X Products unless otherwise specified in the item description. Such items not included in the warranty are projectile devices such as balls, spears, cups and grappling hooks.
Literally we will back our products until the end of time, or until we go out of business (Founded 2010). With that said there are some things our warranty will not cover: mishandling, poor maintenance, cracked parts from dropping, scratches, casting flash (it is cosmetic and does not affect function), and modifications that are beyond the factory’s recommendations, as well as improper loading and incorrect ammunition use. The bottom line is “READ THE MANUAL.”
The major item covered in the lifetime warranty, FUNCTION. The product is intended to function in almost any circumstance and is designed so you can depend your life on it. However, you as a purchaser need to read the manual and learn how to correctly operate the device. If you have issues with a product, please contact us to discuss your concerns prior to attempting any repairs yourself or you will VOID OUR WARRANTY.
Items not manufactured by X Products and sold through us will be covered by that manufacturer's listed guarantee, unless otherwise stated in the item description. In most cases we will take of the issue.
You may also contact the Warranty Department by filling out the Warranty Form below.
Drum Warranty Update
Due to the passing of Senate Bill 5078 X Products is unable to manufacture, sell, repair, receive, transfer, or import magazines that are capable of holding, or hold more than 10 rounds of ammunition. This includes conversion kits or parts from which any such magazine may be assembled.
While we are working hard to relocate our drum production to a new state, we unfortunately are unable to receive any returns or do any repairs on your previous drum orders at this time.
We will be keeping you informed of any changes or updates, and appreciate your understanding and patience throughout this process.
We would like all customers to be 100% satisfied with our products. However, fit may be an issue. Every product should fit their respective rifle unless otherwise specified in the product description.
Some rifle manufacturers have fluctuating tolerances that we cannot account for, those manufacturers are noted in the item description.
If there is a fit issue that cannot be rectified by the video tutorial or factory representative then the purchaser may get a refund or store credit, this must be done within 30 days of the initial purchase date.